SR. EXECUTIVE CRM – FINANCE - Sumadhura Infracon Pvt Ltd

DEPARTMENT

CRM

LOCATION

Marathahalli, Bangalore.

JOB TITLE

Sr. Executive CRM - Finance

EDUCATION

Any graduate.

Experience

4 - 6 Years

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Job Description :

  • Issuing Welcome letters, Allotment letters, Payment Plan, Demand letters, Receipts & Other post sale documents to customers.
  • Ensure timely payment collection from customers
  • Ensuring Reconciliation of customer accounts, payment follow ups with the customers
  • Solving customers queries over the phone or through emails.
  • Sending payment reminders to the customers
  • Handling Registration process

Skills Required :

  • Good Communication Skills and Interpersonal skills
  • Strong Interpersonal skills
  • Strong writing and presentation ability skills
  • Proficient in MS office and internet

Role :

  • Maintain an updated status of due customers.
  • Managing all the operational works related to customer relationship management
  • Meet customers to serve them and address the queries related to documentations & payment process.
  • Coordinating with the banks for payment disbursements.
  • Able to provide solutions/initiatives to improve/better work flows, suggest Home Loan Product measures.

Top Measurement Metrics :

  • Post Booking Process : Welcome Call, Bank Loan Process & Agreements & Collections.
  • Timely Response & minimal Escalations.
  • Customer Service.