- Plan, organize, and monitor deliverable and process improvement initiatives identified.
- Work with other teams to manage alignment between company processes and business objectives so as to optimize business performance.
- Coordinate with process owners ,define process requirements to support company process strategy and deployment.
- Communicate with client to assist in developing effective process vision, process strategy and process maturation.
- Develop and maintain process development and optimization programs.
- Maintain and update documentation of process overviews, details and process flows.
- Make process design and development recommendations to standardize, improve, or redesign processes to meet business needs.
- Research and resolve issues identified in the processes and systems .
- Design and implement new process in order to improve service delivery and client relationship and to ensure cost-effectiveness.
- Participate in recruiting, training, leading and managing resources in process improvement areas.
- Contribute in preparing client deliverable (e.g. business documents and presentations) and supporting business management activities (e.g. budget management, invoicing).
- Act as main point-of-contact for customers and internal teams in addressing process-related enquire.
- Maintain process operational conformance to established quality standards, regulatory & contractual requirements.
- Collecting data and information and using analytics and reporting to influence and provide transparency to senior leadership and executives
- Provide visibility into process activities through various communication channels and identify and recognize process achievements
Skills Required :
- Engineer with MBA Preferred.
- Knowledge of Microsoft Visio, ERP, QC tools, preferred Green Belt in Six Sigma.