DEPARTMENT
CRM
LOCATION
Marathahalli, Bangalore
JOB TITLE
Executive - CRM Finance
Experience
0-1 Year
Contact
- Issuing Welcome letters, Allotment letters, Payment Plan, Demand letters, Receipts & Other post sale documents to customers.
- Ensure timely payment collection from customers.
- Ensuring Reconciliation of customer accounts, payment follow ups with the customers
- Solving customers queries over the phone or through emails.
- Sending payment reminders to the customers
- Handling Registration process
Role :
- Maintain an updated status of due customers.
- Managing all the operational works related to customer relationship management
- Meet customers to serve them and address the queries related to documentations & payment process.
- Coordinating with the banks for payment disbursements.
- Able to provide solutions/initiatives to improve/better work flows, suggest Home Loan Product measures.
Top Measurement Metrics:
- Post Booking Process : Welcome Call, Bank Loan Process & Agreements & Collections.
- Timely Response & minimal Escalations.
- Customer Service.